Privacy & Cookies Policy
Section 1 – What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information is only used for the purpose of completing your order.
If you open an account on our website, your information will only be used to allow you to process orders quicker in the future.
If you subscribe to our newsletter service, we may send you emails about our store, new products and other updates.
We do not share your information with any other companies.
If you wish to view the information that we hold on you, you can contact us at [email protected]
Section 2 – Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we will use it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Alex Dalgetty & Sons Ltd, 21 Island St, Galashiels, Scottish Borders TD1 1NZ
Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 – Ecommerce
Our store is hosted by And We Do This Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through their data storage, databases and the WooCommerce application.
If you choose a direct payment gateway to complete your purchase, then we use Stripe to process your credit card payment. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Section 5 – Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
This website uses technology from Facebook that allows us to anonymously track those visitors to our website who then visit Facebook. We will share information related to your visit to our website with Facebook but this will not include any personal information. Facebook will utilise this information to allow us to follow up your visit with relevant messages on Facebook. The information we share with Facebook will only be used in accordance with Facebook’s data use policy www.facebook.com/about/privacy.
This website uses YotPo’s platform for providing product reviews.
We utilise Rapispike’s Read User Monitoring service to help us improve your experience on our website. No personal information is collected or associated with this cookie – all data gathered is anonymous. The cookie used is rs_rum_id.
Section 7 – Age of consent
By using this site, you represent that you are at least the age of majority in your country, region, state or province of residence, or that you are the age of majority in your country, region, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at enquiries or by mail: Re: Privacy Compliance Officer, Alex Dalgetty & Sons Ltd, 21 Island St, Galashiels, Scottish Borders TD1 1NZ